Consumer Law Solicitors

Consumer law protects individuals who purchase goods, services, or digital content from businesses. The Consumer Rights Act 2015 sets out your core rights — that goods must be of satisfactory quality, fit for purpose, and as described, and that services must be carried out with reasonable care and skill. When businesses fail to meet these standards, you are entitled to a repair, replacement, or refund.

While many consumer disputes can be resolved directly with the retailer or through an ombudsman scheme, some require legal action. A consumer law solicitor can help when you have been sold faulty or dangerous goods, received poor-quality services, been misled by false advertising, or are trapped in an unfair contract. They advise on your rights and, where necessary, pursue a claim through the county court or challenge unfair terms.